When I walk into a store, I always tell the salespeople, “Sell me something.”
Especially when I love the store. At Samsonite, the luggage retailer, I expected superior service. My needs were basic. For my international flight to Austria, I needed a garment bag that I could carry onto the airplane.
The saleswoman was too busy talking with her girlfriend. She paid little attention to my needs, even when I told her to “Sell me something.” When I found the garment bag by myself, I asked her about the dimensions to see if it would fit on the airplane as ‘carry-on’ luggage. Of course, I would never buy a carry-on bag that I couldn’t ‘carry-on’ the airplane.
I needed to know the length, width, and height of the garment bag. That’s all.
My saleswoman affirmed that the garment bag was ideal for a carry-on. She told me that she’s been working there for 10 years and all of her customers loved the bag, especially as a carry-on. I fully believed her. After all, she’s been with the company for 10 years.
Delighted, I bought the bag for a great price. As I walked down the mall, I went to another luggage store and listened to a woman give me an excellent sales pitch on her luggage. She complimented my current bag, but assured me that it wouldn’t fit as a carry-on. Dumbfounded, I checked the facts online.
She was right!